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At Moto, we strive to provide transparent and accurate pricing for all of our shipping services. While we do have some accessorial charges for specific requirements at pick up or delivery, we want to make sure our clients have as much information as possible to avoid any surprises on their invoices.
How do I avoid extra charges?
When you request a quote from us, please provide as much detail about your shipment as possible, including freight class, density, weight, commodity, dimensions, and any special requirements. This helps us to accurately price out your shipment from the beginning and provide you with a clear quote.
Will I be notified of any extra charges in advance?
If any extra charges do apply, you will be notified ahead of time as long as the information provided to us at the time of quoting is accurate. You can also speak with your account manager to find out more about specific accessorial charges and how they may apply to your shipment.
Does my quote include tax?
It's important to note that taxes are not included in your quote as they vary by state and province. However, your freight invoice will reflect any applicable taxes.
Why is my invoice reflecting extra charges that did not appear on my original quote?
In some cases, extra charges may be incurred along the way, such as a detention charge if the driver has to wait longer than the allowed free time to load or unload. While we can't foresee every possible scenario, we will always provide a detailed breakdown of any accessorial charges on your invoice so you know exactly what you are being charged for. If you have any questions or concerns about charges on your invoice, please reach out to your account manager for assistance.
Can I get an instant update when fees are added to my shipment?
It depends, but a lot of the time it is not possible due to us not being aware until after we receive the shipment documents (like the proof of delivery). However, you will receive an updated invoice in case any extra fees are added to your shipment. It's important to note that within our partnered lanes, a common carrier can rebill us up to 1 year after a shipment delivers, and if the fees are the fault of a shipper, consignee, or bill-to and not Moto, then we will have to charge them. However, you can ensure that your invoice accurately reflects your shipment's details by providing us with accurate shipping information from the beginning.
How long can my shipment sit at your dock before fees apply?
After 24 hours or one attempted delivery, storage charges will apply per shipment, per day.
Why do we get a limited amount of free time for loading/unloading?
At Moto, we strive to provide the best service to all of our clients. To ensure timely and efficient delivery, we allocate a specific amount of free time for loading and unloading. Our drivers have a busy schedule with numerous pickups and deliveries, which is why we have to be mindful of their time. However, we understand that each shipment is unique, and that's why we have specific breaks for different freight amounts. These time frames are outlined in the accessorial list. We have found that most clients do not have an issue with the allotted time frames, and we are committed to making your shipping experience as smooth as possible.
We want to help our clients avoid any unnecessary charges or delays, which is why we offer flexible pick-up and delivery options.
