Submit a Freight Claim

Which shipment? So we can pull the file

Shipment or BOL reference

We need the reference to find the shipment.

Delivery date

The delivery date sets the seven-business-day window.

Your own claim reference — optional

What happened? In your own words

Damaged Missing or short Both

What is affected, and what did you find?

Tell us what you found, even briefly.

Was it noted on the delivery receipt?

Yes No Not sure

What are you claiming? Your figure, not ours

Amount claimed

An amount, even an estimate, starts the review.

Currency

How you reached the figure — repair quote, replacement cost, invoice value — helps. Put it in the box above or send it with your documents. What Moto can settle is governed by the published limits and deductibles.

Where are the goods now? If anything is damaged

Repairable Usable as is, for an allowance Available for carrier pick-up No longer available

Repair cost or allowance, if you know it — optional

Keep the damaged goods and their packaging until the claim is settled. Salvage that has already been discarded can reduce what is payable, or hold payment altogether — if something had to go, say so where you described what happened, and why.

Photographs The goods, the packaging, the labels

Add photographs
Up to 8. They are resized before sending.

That file is not an image we can read.

What else are you sending? Tick what you have

Bill of lading Delivery receipt or POD Commercial invoice Packing list Repair or replacement cost Freight invoice, paid

Reply to the confirmation email with anything you ticked, or anything you did not. A claim is not held up for one missing document — it is held up for nobody knowing it is missing.

Who do we reply to? We answer this directly

Your name

So we know who we’re writing back to.

We need a working email to reply to.

Company — optional

Phone — optional

Keep the goods and packaging. Don’t discard, repair or return anything until the claims team has confirmed what happens next.

Claim received.

A copy is on its way to your inbox. Reply to it with any documents you still have to send, and the claims team will come back to you with what happens next.

Until you hear from us, keep the goods and the packaging exactly as they are. Freight that has been repaired, returned or thrown out cannot be inspected.

Claim received.