--- title: Shipping Terms and Conditions | Moto Transportation Logistics description: Read the full terms and conditions to understand shipping responsibilities, service guidelines, liability limits, and customer expectations before booking. --- ![MotoWallpaper3-min](https://www.shipmoto.com/hubfs/MotoWallpaper3-min.png) # Terms & Conditions By choosing to ship with Moto, you agree to the following terms & conditions. #### Table of Contents By choosing to ship with Moto Transportation Services Corp. (“**Moto**”), the shipper, consignee, and/or bill-to party (collectively, the “**Customer**”) agree to the following Terms & Conditions, which govern all services provided by Moto. These terms are intended to clearly explain **our role, your responsibilities, why certain charges exist, and how risk is allocated**, so expectations are aligned before a shipment moves. --- ## **1. Scope of Services & Moto’s Role** Moto is a provider of **freight transportation, forwarding, and logistics coordination services** for dry goods within North America and, where expressly agreed in writing, **customs clearance services**. Moto is responsible for **planning, picking up, consolidating, coordinating, and transporting shipments** to their final destination, as well as communicating shipment status and charges to the bill-to party. Moto may perform services directly or through **partner carriers, terminals, warehouses, and service providers**. Moto is **not an insurer of goods**. If additional charges arise, Moto will provide **reasonable supporting documentation** (typically a signed Proof of Delivery, carrier invoice, or terminal confirmation). **Moto is not responsible for the charges themselves**, which are imposed by facilities, carriers, or authorities and passed through at cost. --- ## **2. Accuracy of Shipment Information (Customer Responsibility)** As the bill-to party, **you are responsible for providing complete and accurate shipment information at the time of quoting**, including but not limited to: - NMFC / freight class - Weight, dimensions, and pallet count - Commodity description and value - Shipper and consignee information - Trade show or exhibition deliveries - Appointments or time-specific delivery requirements - Special documentation requests - Special equipment requirements - Customs clearance requirements - After-hours, weekend, inside pickup or delivery services - Any other special pickup or delivery conditions **Why this matters:**** **Pricing, routing, equipment selection, and customs clearance are all based on this information. If details are incorrect, missing, or change after quoting, additional handling, equipment, space, labor, or regulatory intervention may be required. By shipping with Moto, you agree to pay for **any additional services or charges** required at pickup, in transit, or at delivery to safely or legally transport your shipment. --- ## **3. Quotes & Pricing** - Quotes are **confidential** and valid for **30 days**, unless otherwise stated. - Quotes are based on **business-to-business locations with dock access**, unless otherwise requested. - Freight quotes **do not include** customs clearance (unless noted), government fees, duties, inspections, or taxes. **Final invoices reflect actual services performed**, verified weights and dimensions, and conditions encountered. Moto reserves the right to **audit shipments and invoice for any additional charges** for up to** 12 months** after delivery is completed. --- ## **4. Appointments, Waiting Time & Detention** Moto provides limited free loading/unloading time: - **LTL shipments:** 15 minutes - **FTL shipments:** 60 minutes Additional waiting time is charged at **$25.00 per 15 minutes**, rounded up. **Why detention is charged:**** **When trucks are delayed, drivers and equipment are taken out of circulation, impacting other scheduled shipments. Detention fees compensate for this lost time. Appointment fees apply when: - Pickup or delivery windows are **2 hours or less**, or - Call-ahead or special coordination is requested. **Moto does not guarantee transit times**. Delays may occur due to mechanical issues, driver availability, weather, road closures, strikes, power outages, government regulations, inspections, or other events beyond Moto’s control. Even when delays are unavoidable, **the bill-to party remains responsible** for missed appointments, detention, storage, and re-delivery charges imposed by facilities or carriers. --- ## **5. Amazon & Large Retail Deliveries** Amazon and similar large retailers may impose **appointment, detention, storage, refusal, or compliance fees** that differ from Moto’s standard accessorials. Delivery may be completed by an Amazon-preferred carrier. All such charges are passed through to the Customer. --- ## **6. Storage, Undelivered Freight & Re-Delivery** If a shipment cannot be delivered due to refusal, missed appointment, closed facility, or missing documentation, storage fees will apply: - Storage is billed at **$25 per pallet, per day**** ** - Minimum storage charge: **$25**** ** **Why storage is charged:**** **Warehouse space, handling, and inventory management are billable services incurred while freight is held. Re-delivery, missed pickups, and dead calls are charged as follows: - **$120 for the first skid**** ** - **$15 per additional skid** within 25 miles of our terminal - Beyond 25 miles: **$2.50 per mile (one way) + $15 per skid**** ** For full truckload or sourced-out LTL, charges are based on partner carrier rates. If no delivery instructions are received within **10 days**, Moto may return, store, dispose of, or sell the freight to recover outstanding charges. --- ## **7. Limited Access, Residential & Special Services** Additional charges apply for locations requiring special handling or equipment, including: - Residential or non-commercial locations - Locations without a loading dock (tailgate service) - Inside pickup or delivery beyond the receiving door - Deliveries above ground floor - Freight requiring breakdown to fit through doors - Trade shows, exhibitions, construction sites - After-hours, weekend, or holiday service **Why these cost more:**** **These services require additional labor, equipment, planning, and time beyond standard dock-to-dock freight handling. --- ## **8. Packaging & Freight Condition** The shipper and/or bill-to party is responsible for **proper professional packaging** sufficient to withstand normal freight handling, transfers, forklifts, and transportation conditions. Improperly packaged shipments may result in damage, and **related claims will be denied**. Waybills or bills of lading issued by Moto or partner carriers **do not override** the original shipper-issued Bill of Lading. --- ## **9. Liability, Valuation & Claims** Moto’s standard liability is limited to **$2.00 CAD per pound of the damaged portion only**. Additional valuation insurance is available up to **$250,000 CAD** and must be **requested and accepted in writing prior to pickup**. Declared value may result in additional charges. Minimum claim amount: **$150 CAD** Deductibles: - **$350 CAD** – general freight - **$600 CAD** – fragile shipments, electronics, machinery, or furniture Moto is not liable for: - Consequential or indirect damages - Loss of profit, market value, or production delays --- ## **10. Claims Procedure (Strict)** To submit a claim, the following must be provided **within 7 days of delivery**: - Proof of Delivery with clear damage notations - Original Bill of Lading - Commercial invoice - Replacement cost invoice - Completed Moto claim form - Supporting photos and documentation - **Freight invoice must be paid in full**** ** ### **Concealed Damage** Concealed damage (freight appearing intact at delivery but later found damaged) must be reported within **7 days** and include proof packaging was not compromised. Concealed damage is **not covered under standard liability**. Additional insurance must be purchased prior to shipping. --- ## **11. Excluded Commodities** Unless agreed in writing, Moto does not accept liability for: Alcoholic beverages, tobacco, automobiles, tile, glass, fragile-marked freight, personal effects, household goods, furnishings, live plants or animals, refrigerated or temperature-controlled goods, perishable goods, artwork, artifacts, high-value electronics, firearms, or used goods. --- ## **12. Invoicing, Payment & Credit Terms** - Invoices are **Net 10 days** from receipt - Interest accrues at **2% per month (26.8% annually)**** ** - Final invoices may include applicable taxes not shown in the quote Moto may invoice before PODs are available. Shipper, consignee, and bill-to party are **jointly and severally liable** for all charges. If no credit arrangement exists, **payment is required before shipment release**. Storage charges apply if payment delays release. --- ## **13. Lien & Collection Rights** Moto retains a **carrier’s lien** over all freight in its possession for any unpaid charges. Upon providing reasonable notice, Moto may sell or otherwise dispose of the freight to recover amounts owing.  --- ## **14. Customs, In-Bond & Cross-Border Shipments** If a shipment goes **in bond** due to the broker not clearing in time, a minimum fee of **$175** applies (rates may vary by crossing and warehouse). CBSA, CBP, and PGAs may inspect, detain, reject, or fine shipments. **All such costs are the responsibility of the importer or bill-to party.** If Moto must assist due to broker delays or incomplete documentation, a **Customs Liaison Service Fee of $50** may apply. If a shipment causes **truck rejection** by CBSA or CBP: - Minimum fee: **$3,000 CAD**** ** - Plus **$100/hour waiting time** and **$100 per re-clearance of other freight**** ** If customs documentation is missing upon arrival, a **$15 per request** fee applies. --- ## **15. FDA-Regulated Shipments** For FDA-regulated shipments into the U.S., the shipper/consignee is solely responsible for compliance. Moto is not responsible for FDA or CBP delays, holds, inspections, or rejections. Customer agrees to **indemnify and hold Moto, its directors, officers and employees harmless** from all FDA-related liabilities. --- ## **16. If Moto Is Clearing Your Shipment** ### **Taxes & Duties** - Canadian imports: Moto collects taxes/duties on behalf of CBSA - U.S. imports: Duties paid via ACH or Moto disbursement (**$85 fee**)   ### **Bonds** - Annual Bond: **$500 USD**** ** - Single Entry Bond: **$250 USD**** ** Moto can assist with HS classification **on an as-is basis**. Additional classification support must be requested prior to pickup. --- ## **17. Importer of Record Responsibilities** As importer of record, you are responsible for: - Compliance with all customs laws - Accuracy of documentation - All CBSA, CBP, and PGA charges - Record retention: - **6 years (Canada)**** ** - **5 years (USA)** --- ## **18. Indemnification** The Customer agrees to defend, indemnify, and hold harmless Moto, and its directors, officers and employees from and against any and all claims, losses, liabilities, fines, penalties, damages, costs or expenses (including reasonable legal fees) arising out of or related to:  - any breach of these Terms; - any inaccurate or incomplete information provided by the Customer;  - any violation of applicable laws or regulations; or - the shipment of prohibited or restricted goods.  --- ## **19. Governing Law, Jurisdiction & Entire Agreement** These Terms are governed by the laws of the **Province of British Columbia** and the federal laws of Canada that apply in British Columbia. The parties agree that the courts of British Columbia have jurisdiction over any dispute arising out of or relating to these Terms. This does not prevent either party from starting a claim in another court where permitted by law. These Terms & Conditions constitute the **entire agreement **between the parties and supersede all prior discussions, representations, or agreements. Any modifications must be in writing and signed by an authorized officer of Moto. Last Updated: January 1, 2026 By choosing to ship with Moto Transportation Services Corp. (“**Moto**”), the shipper, consignee, and/or bill-to party (collectively, the “**Customer**”) agree to the following Terms & Conditions, which govern all services provided by Moto. These terms are intended to clearly explain **our role, your responsibilities, why certain charges exist, and how risk is allocated**, so expectations are aligned before a shipment moves. --- ## **1. Scope of Services & Moto’s Role** Moto is a provider of **freight transportation, forwarding, and logistics coordination services** for dry goods within North America and, where expressly agreed in writing, **customs clearance services**. Moto is responsible for **planning, picking up, consolidating, coordinating, and transporting shipments** to their final destination, as well as communicating shipment status and charges to the bill-to party. Moto may perform services directly or through **partner carriers, terminals, warehouses, and service providers**. Moto is **not an insurer of goods**. If additional charges arise, Moto will provide **reasonable supporting documentation** (typically a signed Proof of Delivery, carrier invoice, or terminal confirmation). **Moto is not responsible for the charges themselves**, which are imposed by facilities, carriers, or authorities and passed through at cost. --- ## **2. Accuracy of Shipment Information (Customer Responsibility)** As the bill-to party, **you are responsible for providing complete and accurate shipment information at the time of quoting**, including but not limited to: - NMFC / freight class - Weight, dimensions, and pallet count - Commodity description and value - Shipper and consignee information - Trade show or exhibition deliveries - Appointments or time-specific delivery requirements - Special documentation requests - Special equipment requirements - Customs clearance requirements - After-hours, weekend, inside pickup or delivery services - Any other special pickup or delivery conditions **Why this matters:**** **Pricing, routing, equipment selection, and customs clearance are all based on this information. If details are incorrect, missing, or change after quoting, additional handling, equipment, space, labor, or regulatory intervention may be required. By shipping with Moto, you agree to pay for **any additional services or charges** required at pickup, in transit, or at delivery to safely or legally transport your shipment. --- ## **3. Quotes & Pricing** - Quotes are **confidential** and valid for **30 days**, unless otherwise stated. - Quotes are based on **business-to-business locations with dock access**, unless otherwise requested. - Freight quotes **do not include** customs clearance (unless noted), government fees, duties, inspections, or taxes. **Final invoices reflect actual services performed**, verified weights and dimensions, and conditions encountered. Moto reserves the right to **audit shipments and invoice for any additional charges** for up to** 12 months** after delivery is completed. --- ## **4. Appointments, Waiting Time & Detention** Moto provides limited free loading/unloading time: - **LTL shipments:** 15 minutes - **FTL shipments:** 60 minutes Additional waiting time is charged at **$25.00 per 15 minutes**, rounded up. **Why detention is charged:**** **When trucks are delayed, drivers and equipment are taken out of circulation, impacting other scheduled shipments. Detention fees compensate for this lost time. Appointment fees apply when: - Pickup or delivery windows are **2 hours or less**, or - Call-ahead or special coordination is requested. **Moto does not guarantee transit times**. Delays may occur due to mechanical issues, driver availability, weather, road closures, strikes, power outages, government regulations, inspections, or other events beyond Moto’s control. Even when delays are unavoidable, **the bill-to party remains responsible** for missed appointments, detention, storage, and re-delivery charges imposed by facilities or carriers. --- ## **5. Amazon & Large Retail Deliveries** Amazon and similar large retailers may impose **appointment, detention, storage, refusal, or compliance fees** that differ from Moto’s standard accessorials. Delivery may be completed by an Amazon-preferred carrier. All such charges are passed through to the Customer. --- ## **6. Storage, Undelivered Freight & Re-Delivery** If a shipment cannot be delivered due to refusal, missed appointment, closed facility, or missing documentation, storage fees will apply: - Storage is billed at **$25 per pallet, per day**** ** - Minimum storage charge: **$25**** ** **Why storage is charged:**** **Warehouse space, handling, and inventory management are billable services incurred while freight is held. Re-delivery, missed pickups, and dead calls are charged as follows: - **$120 for the first skid**** ** - **$15 per additional skid** within 25 miles of our terminal - Beyond 25 miles: **$2.50 per mile (one way) + $15 per skid**** ** For full truckload or sourced-out LTL, charges are based on partner carrier rates. If no delivery instructions are received within **10 days**, Moto may return, store, dispose of, or sell the freight to recover outstanding charges. --- ## **7. Limited Access, Residential & Special Services** Additional charges apply for locations requiring special handling or equipment, including: - Residential or non-commercial locations - Locations without a loading dock (tailgate service) - Inside pickup or delivery beyond the receiving door - Deliveries above ground floor - Freight requiring breakdown to fit through doors - Trade shows, exhibitions, construction sites - After-hours, weekend, or holiday service **Why these cost more:**** **These services require additional labor, equipment, planning, and time beyond standard dock-to-dock freight handling. --- ## **8. Packaging & Freight Condition** The shipper and/or bill-to party is responsible for **proper professional packaging** sufficient to withstand normal freight handling, transfers, forklifts, and transportation conditions. Improperly packaged shipments may result in damage, and **related claims will be denied**. Waybills or bills of lading issued by Moto or partner carriers **do not override** the original shipper-issued Bill of Lading. --- ## **9. Liability, Valuation & Claims** Moto’s standard liability is limited to **$2.00 CAD per pound of the damaged portion only**. Additional valuation insurance is available up to **$250,000 CAD** and must be **requested and accepted in writing prior to pickup**. Declared value may result in additional charges. Minimum claim amount: **$150 CAD** Deductibles: - **$350 CAD** – general freight - **$600 CAD** – fragile shipments, electronics, machinery, or furniture Moto is not liable for: - Consequential or indirect damages - Loss of profit, market value, or production delays --- ## **10. Claims Procedure (Strict)** To submit a claim, the following must be provided **within 7 days of delivery**: - Proof of Delivery with clear damage notations - Original Bill of Lading - Commercial invoice - Replacement cost invoice - Completed Moto claim form - Supporting photos and documentation - **Freight invoice must be paid in full**** ** ### **Concealed Damage** Concealed damage (freight appearing intact at delivery but later found damaged) must be reported within **7 days** and include proof packaging was not compromised. Concealed damage is **not covered under standard liability**. Additional insurance must be purchased prior to shipping. --- ## **11. Excluded Commodities** Unless agreed in writing, Moto does not accept liability for: Alcoholic beverages, tobacco, automobiles, tile, glass, fragile-marked freight, personal effects, household goods, furnishings, live plants or animals, refrigerated or temperature-controlled goods, perishable goods, artwork, artifacts, high-value electronics, firearms, or used goods. --- ## **12. Invoicing, Payment & Credit Terms** - Invoices are **Net 10 days** from receipt - Interest accrues at **2% per month (26.8% annually)**** ** - Final invoices may include applicable taxes not shown in the quote Moto may invoice before PODs are available. Shipper, consignee, and bill-to party are **jointly and severally liable** for all charges. If no credit arrangement exists, **payment is required before shipment release**. Storage charges apply if payment delays release. --- ## **13. Lien & Collection Rights** Moto retains a **carrier’s lien** over all freight in its possession for any unpaid charges. Upon providing reasonable notice, Moto may sell or otherwise dispose of the freight to recover amounts owing.  --- ## **14. Customs, In-Bond & Cross-Border Shipments** If a shipment goes **in bond** due to the broker not clearing in time, a minimum fee of **$175** applies (rates may vary by crossing and warehouse). CBSA, CBP, and PGAs may inspect, detain, reject, or fine shipments. **All such costs are the responsibility of the importer or bill-to party.** If Moto must assist due to broker delays or incomplete documentation, a **Customs Liaison Service Fee of $50** may apply. If a shipment causes **truck rejection** by CBSA or CBP: - Minimum fee: **$3,000 CAD**** ** - Plus **$100/hour waiting time** and **$100 per re-clearance of other freight**** ** If customs documentation is missing upon arrival, a **$15 per request** fee applies. --- ## **15. FDA-Regulated Shipments** For FDA-regulated shipments into the U.S., the shipper/consignee is solely responsible for compliance. Moto is not responsible for FDA or CBP delays, holds, inspections, or rejections. Customer agrees to **indemnify and hold Moto, its directors, officers and employees harmless** from all FDA-related liabilities. --- ## **16. If Moto Is Clearing Your Shipment** ### **Taxes & Duties** - Canadian imports: Moto collects taxes/duties on behalf of CBSA - U.S. imports: Duties paid via ACH or Moto disbursement (**$85 fee**)   ### **Bonds** - Annual Bond: **$500 USD**** ** - Single Entry Bond: **$250 USD**** ** Moto can assist with HS classification **on an as-is basis**. Additional classification support must be requested prior to pickup. --- ## **17. Importer of Record Responsibilities** As importer of record, you are responsible for: - Compliance with all customs laws - Accuracy of documentation - All CBSA, CBP, and PGA charges - Record retention: - **6 years (Canada)**** ** - **5 years (USA)** --- ## **18. Indemnification** The Customer agrees to defend, indemnify, and hold harmless Moto, and its directors, officers and employees from and against any and all claims, losses, liabilities, fines, penalties, damages, costs or expenses (including reasonable legal fees) arising out of or related to:  - any breach of these Terms; - any inaccurate or incomplete information provided by the Customer;  - any violation of applicable laws or regulations; or - the shipment of prohibited or restricted goods.  --- ## **19. Governing Law, Jurisdiction & Entire Agreement** These Terms are governed by the laws of the **Province of British Columbia** and the federal laws of Canada that apply in British Columbia. The parties agree that the courts of British Columbia have jurisdiction over any dispute arising out of or relating to these Terms. This does not prevent either party from starting a claim in another court where permitted by law. These Terms & Conditions constitute the **entire agreement **between the parties and supersede all prior discussions, representations, or agreements. Any modifications must be in writing and signed by an authorized officer of Moto. Last Updated: January 1, 2026 [![67528da31da7a4aedaaa6541d41af4fe](https://www.shipmoto.com/hs-fs/hubfs/67528da31da7a4aedaaa6541d41af4fe.jpeg?width=512&height=512&name=67528da31da7a4aedaaa6541d41af4fe.jpeg) ## XBorder Canada USA LTL & FTL ![](https://www.shipmoto.com/hubfs/Arrow%201.png) ](https://www.shipmoto.com/dry-van) [![iStock-1201265321-1](https://www.shipmoto.com/hs-fs/hubfs/iStock-1201265321-1.jpg?width=557&height=886&name=iStock-1201265321-1.jpg) ## Canada to Canada, eh? LTL & FTL ![](https://www.shipmoto.com/hubfs/Arrow%201.png) ](https://www.shipmoto.com/flat-deck-flat-bed) [![iStock-176967563](https://www.shipmoto.com/hs-fs/hubfs/iStock-176967563.jpg?width=2121&height=1414&name=iStock-176967563.jpg) ## USA DOMESTIC DRY VAN LTL ![](https://www.shipmoto.com/hubfs/Arrow%201.png) ](https://www.shipmoto.com/warehousing-distribution) [![Get your shipments cleared today!](https://www.shipmoto.com/hs-fs/hubfs/iStock-469808917.jpg?width=1252&height=838&name=iStock-469808917.jpg) ## Customs Clearance US & Canada ![](https://www.shipmoto.com/hubfs/Arrow%201.png) ](https://www.shipmoto.com/customs-brokerage) [![541752b94d53f5633ab2574044233185](https://www.shipmoto.com/hs-fs/hubfs/541752b94d53f5633ab2574044233185.jpeg?width=2000&height=1498&name=541752b94d53f5633ab2574044233185.jpeg) ## Multi mode freight services & forwarding ![](https://www.shipmoto.com/hubfs/Arrow%201.png) ](https://www.shipmoto.com/freight-forwarding) ## Shippers Trust Moto Transportation ![](https://www.shipmoto.com/hubfs/Arrow%201.png) ![](https://www.shipmoto.com/hubfs/Arrow%201.png) ![vanessa munoz](https://www.shipmoto.com/hs-fs/hubfs/vanessa%20munoz.jpg?width=612&height=408&name=vanessa%20munoz.jpg) 1 I am not sure how you did it but THANK YOU….MOTO IS MARVELOUS!! - Ardell L. / Vancouver, BC 2 We are thankful to have met your wonderful team! - Jenny / Vancouver, BC 3 I just love dealing with you guys! You are so efficient!! - Linda K. / Surrey, BC ## SHIP STRESS-FREE 98% ON TIME & 99.99% CLAIMS FREE [ Get In touch ](https://www.shipmoto.com/contact)