Terms & Conditions

By choosing to ship with Moto, you agree to the following terms & conditions.

Moto is a provider of freight transportation and forwarding services for dry goods within North America, as well as customs clearance services for these goods. We are responsible for picking up, planning, consolidating, and moving your shipment to its final destination as well as communicating with the bill to customer in the process. If extra charges arise we are responsible to provide you with proof of these charges (typically signed for on the proof of delivery) however we are not responsible for the charges themselves.  

As the bill to party, it is your responsibility to provide accurate shipping information at the time of quote, including but not limited to: NMFC, class, dimensions, weights, commodity, shipper/consignee information, trade show requests, appointments, use of specific documentation, special equipment, customs clearance, after hours, inside P&D, weekend services and any other extra requirements at pick up or delivery. If the information is inaccurate or changes after quoting, you may be subject to additional charges. By choosing to ship with Moto, you agree to pay for any additional services that arise at pick up, delivery or are required to safely transport your shipment. 


Our quotes are valid for 30 days and are confidential. Freight quotes do not include customs clearance (unless noted) government fees and or taxes. Quotes are based on pickup and delivery at a business location with a dock unless otherwise requested.

Appointments & Delays

We make every effort to keep you informed of all charges related to your shipment. However, sometimes unexpected requirements arise at the last minute and it may not be possible for us to notify you beforehand. 

Moto provides 15 minutes of free loading/unloading time for LTL shipments and 60 minutes for FTL shipments. Additional waiting time will be charged at $25.00 per 15 minutes. 

Moto does not guarantee transit times. Unexpected events such as mechanical breakdowns, driver health issues, natural disasters, riots, strikes, road closures, government regulations, power outages, and severe weather conditions can sometimes occur. Although we do not have control over these events, we want to ensure you that we will make every effort to minimize any potential impact on your shipment. However, the "bill to party" will remain responsible for missed appointments and/or delayed shipment fees.

Appointment fees will apply if the pick up/delivery window is 2 hours or less or if you'd like us to call prior to pick up or delivery.

Amazon deliveries may be subject to appointment, storage, and detention charges that differ from the ones listed on our website; the delivery may be completed by an Amazon-preferred carrier.

If a shipment is not delivered or needs storage, a nominal fee of $10 per pallet per day will be charged. For your ease, the fee is calculated based on the number of pallets and days in storage. A minimum charge of $25 applies if the total amount is less.

Re-delivery, missed pick-ups, and dead calls are charged at a minimum rate of $120 for the first skid and $15 per additional skid within 25 miles of our terminal. If the dead call occurs further than 25 miles, our charges are calculated at a rate of $2.50 per mile one way and $15 per skid. For full truckload or sourced out LTL, our charges are based on the rates of our trusted partner carriers.

Limited Access Locations

Residential charges will apply for any non-commercial location. Due to the limitations that limited access areas present to our operations, we charge additional fees to cover/maintain the special equipment required to service these areas. 

Tailgate charges will apply for any location that does not have a proper loading dock.

For inside pick-up or delivery, additional charges may apply if the driver needs to go beyond the immediate area of the receiving door, deliver to a location other than the ground floor, or handle a unit of freight that exceeds the width or height of the receiving door, requiring it to be broken down for successful pick-up or delivery.

Packaging & Claims

The shipper and/or bill to party is responsible for properly packaging the shipment. Improperly packaged shipments may result in damage and any associated claims will be declined.

Waybills or bills of lading issued by Moto or its partner carriers do not override the original bill of lading issued by the shipper.

Your shipment is covered with a limited liability of $2 CAD per lb of loss or damage, with a maximum coverage of $250,000 CAD for extra valuation loss insurance. If you need even more protection for your shipment, you can request additional insurance at the time of quoting. To make a claim, simply provide us with the necessary documentation within 7 days of delivery, including a proof of delivery with claim notations, original bill of lading, commercial invoice, replacement cost invoice, claim form, supporting pictures and documents, and a paid freight invoice. The minimum claim amount is $150 CAD, and the general freight deductible is $350 CAD. For fragile shipments, electronics, machinery, or furniture, the deductible is $600 CAD. Don't hesitate to ask for more details about the coverage when you request extra insurance at the time of quoting! The following commodities are not covered: Alcoholic Beverages, Tobacco Products, Automobiles or Motorized Vehicles, Tile Products, Glass, Fragile Marked Shipments, Personal Effects, Household Goods, Furnishings, Live Plants or Animals, Refrigerated Goods, Heated or Fresh Products, Perishable Goods, Works of Art, Artifacts, High-Value Electronics, and Firearms.

By listing a declared value on your bill of lading, you acknowledge and agree to incur additional charges for insurance coverage provided by us or our partnered carrier.

Invoices & Terms

We are committed to providing you with the Proof of Deliveries (PODs) as quickly as possible. Our invoices have a net 10-day term, starting from the date of receipt, regardless of whether or not the POD is available at that time. Interest is charged at the rate of 2% monthly, which amounts to an effective annual rate of 26.8% on any unpaid invoice balance.

Your final invoice will include applicable state/provincial taxes, which are not reflected in your initial quote.

Kindly note in the event of any discrepancies, we may perform a shipment audit and rebill for any additional charges up to a year after delivery.

The shipper, consignee and bill to can all be held responsible for the payment of all freight charges. If one defaults for whatever reason the other party will be held liable.

If the bill to party does not have a pre-established credit arrangement with Moto, payment must be processed before the shipment is released. Failure to make payment will result in the shipment being retained and the bill to party will be held responsible for incurring storage charges for any delay.

Customs Fees

If your shipment goes in bond due to your customs broker not clearing the shipment in time for border crossing a minimum fee of $175 will apply. This fee may vary based on the location of the crossing and bonded warehouse used.

CBSA, CBP and their respective PGAs have the authority to inspect, refuse, detain and assign fines and penalties to any shipment travelling cross-border. These charges are the responsibility of the importer or bill to customer exclusively.

If our team needs to assist in resolving any issues with your customs broker, a Customs Liaison Service Fee of $50 may be applied. This fee is for cases where our involvement is necessary, such as if your commercial invoices are incomplete or if your customs broker is difficult to reach.

In the unlikely event that your shipment causes the rejection of our truck by CBP or CBSA, a fee of $3,000 will apply. Please note that our trucks are consolidated, meaning your shipment is part of a larger group. If the truck is rejected, it can result in delays for all shipments on board as they have to go through the re-clearance process. Additionally, every hour the truck is unable to move on the road can result in revenue loss. Although this fee is a minimum of $3,000, it may be subject to increase depending on the waiting time and re-clearance process for other freight on board.

If your cross-border shipment arrives to our terminal without customs documentation, there is a fee of $15 per request to obtain the necessary documentation.

These terms and conditions constitute the entire agreement between the parties involved in each shipment, superseding all prior negotiations, representations, or agreements.


If Moto is clearing your shipment the following terms and conditions apply: 

Taxes & Duties

For our Canadian importers: we take care of collecting taxes and duties for CBSA on your behalf prior to submitting the shipment for clearance. To ensure a seamless experience, kindly set up your account with the proper payment method ahead of time. 

For our US importers: your taxes and duties can be easily paid through your US Importers ACH Account. If you do not have an ACH Account, we are happy to assist with payment to CBP for a small fee of $85 for disbursement.

We can help get you set up with US Bonds!

  • Annual Bonds - $500 USD
  • Single Entry Bonds - $250 USD

We can clear any Commerical Goods entering Canada (US Coming Soon), providing they are not Dangerous or Prohibited Goods.

We can help with HS Code Classification on an “as-is” basis. If you would like additional HS Code support please let us know prior to your shipment pick-up.

As the importer of record, you are responsible for:

  • ensuring that imported goods comply with all customs and legal requirements of the country of import and are represented appropriately in all documentation
  • any charges relating to  CBSA, CBP or PGA intervention 
  • keep full records of all clearances for a period of six years (Canada) or five years (USA)

Shippers Trust Moto Transportation

vanessa munoz


I am not sure how you did it but THANK YOU….MOTO IS MARVELOUS!!

- Ardell L. / Vancouver, BC


We are thankful to have met your wonderful team!

- Jenny / Vancouver, BC


I just love dealing with you guys! You are so efficient!!

- Linda K. / Surrey, BC


98% ON TIME & 99.99% CLAIMS FREE

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