Terms & Conditions

By choosing to ship with Moto Transportation Services Corp. (“Moto”), the shipper, consignee, and/or bill-to party (collectively, the “Customer”) agree to the following Terms & Conditions, which govern all services provided by Moto.

These terms are intended to clearly explain our role, your responsibilities, why certain charges exist, and how risk is allocated, so expectations are aligned before a shipment moves.

1. Scope of Services & Moto’s Role

Moto is a provider of freight transportation, forwarding, and logistics coordination services for dry goods within North America and, where expressly agreed in writing, customs clearance services.

Moto is responsible for planning, picking up, consolidating, coordinating, and transporting shipments to their final destination, as well as communicating shipment status and charges to the bill-to party.

Moto may perform services directly or through partner carriers, terminals, warehouses, and service providers. Moto is not an insurer of goods.

If additional charges arise, Moto will provide reasonable supporting documentation (typically a signed Proof of Delivery, carrier invoice, or terminal confirmation). Moto is not responsible for the charges themselves, which are imposed by facilities, carriers, or authorities and passed through at cost.

2. Accuracy of Shipment Information (Customer Responsibility)

As the bill-to party, you are responsible for providing complete and accurate shipment information at the time of quoting, including but not limited to:

• NMFC / freight class
  
  
• Weight, dimensions, and pallet count
  
  
• Commodity description and value
  
  
• Shipper and consignee information
  
  
• Trade show or exhibition deliveries
  
  
• Appointments or time-specific delivery requirements
  
  
• Special documentation requests
  
  
• Special equipment requirements
  
  
• Customs clearance requirements
  
  
• After-hours, weekend, inside pickup or delivery services
  
  
• Any other special pickup or delivery conditions
  
  

Why this matters:
Pricing, routing, equipment selection, and customs clearance are all based on this information. If details are incorrect, missing, or change after quoting, additional handling, equipment, space, labor, or regulatory intervention may be required.

By shipping with Moto, you agree to pay for any additional services or charges required at pickup, in transit, or at delivery to safely or legally transport your shipment.

3. Quotes & Pricing

• Quotes are confidential and valid for 30 days, unless otherwise stated.
  
  
• Quotes are based on business-to-business locations with dock access, unless otherwise requested.
  
  
• Freight quotes do not include customs clearance (unless noted), government fees, duties, inspections, or taxes.
  
  

Final invoices reflect actual services performed, verified weights and dimensions, and conditions encountered.

Moto reserves the right to audit shipments and invoice for any additional charges for up to 12 months after delivery is completed.

4. Appointments, Waiting Time & Detention

Moto provides limited free loading/unloading time:

• LTL shipments: 15 minutes
  
  
• FTL shipments: 60 minutes
  
  

Additional waiting time is charged at $25.00 per 15 minutes, rounded up.

Why detention is charged:
When trucks are delayed, drivers and equipment are taken out of circulation, impacting other scheduled shipments. Detention fees compensate for this lost time.

Appointment fees apply when:

• Pickup or delivery windows are 2 hours or less, or
  
  
• Call-ahead or special coordination is requested.
  
  

Moto does not guarantee transit times. Delays may occur due to mechanical issues, driver availability, weather, road closures, strikes, power outages, government regulations, inspections, or other events beyond Moto’s control.

Even when delays are unavoidable, the bill-to party remains responsible for missed appointments, detention, storage, and re-delivery charges imposed by facilities or carriers.

5. Amazon & Large Retail Deliveries

Amazon and similar large retailers may impose appointment, detention, storage, refusal, or compliance fees that differ from Moto’s standard accessorials. Delivery may be completed by an Amazon-preferred carrier.

All such charges are passed through to the Customer.

6. Storage, Undelivered Freight & Re-Delivery

If a shipment cannot be delivered due to refusal, missed appointment, closed facility, or missing documentation, storage fees will apply:

• Storage is billed at $25 per pallet, per day
  
  
• Minimum storage charge: $25
  
  

Why storage is charged:
Warehouse space, handling, and inventory management are billable services incurred while freight is held.

Re-delivery, missed pickups, and dead calls are charged as follows:

• $120 for the first skid
  
  
• $15 per additional skid within 25 miles of our terminal
  
  
• Beyond 25 miles: $2.50 per mile (one way) + $15 per skid
  
  

For full truckload or sourced-out LTL, charges are based on partner carrier rates.

If no delivery instructions are received within 10 days, Moto may return, store, dispose of, or sell the freight to recover outstanding charges.

7. Limited Access, Residential & Special Services

Additional charges apply for locations requiring special handling or equipment, including:

• Residential or non-commercial locations
  
  
• Locations without a loading dock (tailgate service)
  
  
• Inside pickup or delivery beyond the receiving door
  
  
• Deliveries above ground floor
  
  
• Freight requiring breakdown to fit through doors
  
  
• Trade shows, exhibitions, construction sites
  
  
• After-hours, weekend, or holiday service
  
  

Why these cost more:
These services require additional labor, equipment, planning, and time beyond standard dock-to-dock freight handling.

8. Packaging & Freight Condition

The shipper and/or bill-to party is responsible for proper professional packaging sufficient to withstand normal freight handling, transfers, forklifts, and transportation conditions.

Improperly packaged shipments may result in damage, and related claims will be denied.

Waybills or bills of lading issued by Moto or partner carriers do not override the original shipper-issued Bill of Lading.

9. Liability, Valuation & Claims

Moto’s standard liability is limited to $2.00 CAD per pound of the damaged portion only.

Additional valuation insurance is available up to $250,000 CAD and must be requested and accepted in writing prior to pickup. Declared value may result in additional charges.

Minimum claim amount: $150 CAD

Deductibles:

• $350 CAD – general freight
  
  
• $600 CAD – fragile shipments, electronics, machinery, or furniture
  
  

Moto is not liable for:

• Consequential or indirect damages
  
  
• Loss of profit, market value, or production delays

10. Claims Procedure (Strict)

To submit a claim, the following must be provided within 7 days of delivery:

• Proof of Delivery with clear damage notations
  
  
• Original Bill of Lading
  
  
• Commercial invoice
  
  
• Replacement cost invoice
  
  
• Completed Moto claim form
  
  
• Supporting photos and documentation
  
  
• Freight invoice must be paid in full
  
  

Concealed Damage

Concealed damage (freight appearing intact at delivery but later found damaged) must be reported within 7 days and include proof packaging was not compromised.

Concealed damage is not covered under standard liability. Additional insurance must be purchased prior to shipping.

11. Excluded Commodities

Unless agreed in writing, Moto does not accept liability for:

Alcoholic beverages, tobacco, automobiles, tile, glass, fragile-marked freight, personal effects, household goods, furnishings, live plants or animals, refrigerated or temperature-controlled goods, perishable goods, artwork, artifacts, high-value electronics, firearms, or used goods.

12. Invoicing, Payment & Credit Terms

• Invoices are Net 10 days from receipt
  
  
• Interest accrues at 2% per month (26.8% annually)
  
  
• Final invoices may include applicable taxes not shown in the quote
  
  

Moto may invoice before PODs are available.

Shipper, consignee, and bill-to party are jointly and severally liable for all charges.

If no credit arrangement exists, payment is required before shipment release. Storage charges apply if payment delays release.

13. Lien & Collection Rights

Moto retains a carrier’s lien over all freight in its possession for any unpaid charges. Upon providing reasonable notice, Moto may sell or otherwise dispose of the freight to recover amounts owing. 

14. Customs, In-Bond & Cross-Border Shipments

If a shipment goes in bond due to the broker not clearing in time, a minimum fee of $175 applies (rates may vary by crossing and warehouse).

CBSA, CBP, and PGAs may inspect, detain, reject, or fine shipments. All such costs are the responsibility of the importer or bill-to party.

If Moto must assist due to broker delays or incomplete documentation, a Customs Liaison Service Fee of $50 may apply.

If a shipment causes truck rejection by CBSA or CBP:

• Minimum fee: $3,000 CAD
  
  
• Plus $100/hour waiting time and $100 per re-clearance of other freight
  
  

If customs documentation is missing upon arrival, a $15 per request fee applies.

15. FDA-Regulated Shipments

For FDA-regulated shipments into the U.S., the shipper/consignee is solely responsible for compliance.

Moto is not responsible for FDA or CBP delays, holds, inspections, or rejections.

Customer agrees to indemnify and hold Moto, its directors, officers and employees harmless from all FDA-related liabilities.

16. If Moto Is Clearing Your Shipment

Taxes & Duties

• Canadian imports: Moto collects taxes/duties on behalf of CBSA
  
  
• U.S. imports: Duties paid via ACH or Moto disbursement ($85 fee)

Bonds

• Annual Bond: $500 USD
  
  
• Single Entry Bond: $250 USD
  
  

Moto can assist with HS classification on an as-is basis. Additional classification support must be requested prior to pickup.

17. Importer of Record Responsibilities

As importer of record, you are responsible for:

• Compliance with all customs laws
  
  
• Accuracy of documentation
  
  
• All CBSA, CBP, and PGA charges
  
  
• Record retention:
  
  
  • 6 years (Canada)
    
    
  • 5 years (USA)

18. Indemnification

The Customer agrees to defend, indemnify, and hold harmless Moto, and its directors, officers and employees from and against any and all claims, losses, liabilities, fines, penalties, damages, costs or expenses (including reasonable legal fees) arising out of or related to: 

• any breach of these Terms;
• any inaccurate or incomplete information provided by the Customer; 
• any violation of applicable laws or regulations; or
• the shipment of prohibited or restricted goods. 

19. Governing Law, Jurisdiction & Entire Agreement

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply in British Columbia.

The parties agree that the courts of British Columbia have jurisdiction over any dispute arising out of or relating to these Terms. This does not prevent either party from starting a claim in another court where permitted by law.

These Terms & Conditions constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements. Any modifications must be in writing and signed by an authorized officer of Moto.

Last Updated: January 1, 2026