Our in-house customs department will communicate with the broker of your choice.
If you do not have a customs broker we will be happy to assist you and connect you with one of our trusted partners.
Email email@example.com and one of our team members will reach out with the best option for your shipment.
Do you handle the customs clearance of freight or are you a customs broker?
While we have a very knowledgeable customs team, we are not a customs broker. We simply organize and send the commercial invoices you or your shipper provides us to your customs broker for clearance.
What is a customs broker?
A customs broker is someone who clears shipments of imported or exported goods. They are responsible for ensuring that the items meet all the regulations, laws, packaging, and other requirements that are mandated by law.
Where do I find a customs broker?
We work closely with A&A Customs Brokers and Pacific Customs Brokers and you can reach them at 888-392-4435 for all your customs clearance questions.
Who do I give the customs paperwork to?
Please send all your customs paperwork to firstname.lastname@example.org
Which documents are needed for customs clearance?
Commercial invoices with country of origin of the goods and the total value of the goods. Any other additional shipping documents ie. NAFTA, USMCA, Bill of Lading, Packing List.
Is Moto Transportation a bonded carrier?
Yes, we are a U.S. Customs Bonded and a Canada Customs Bonded Carrier.
Does Moto Transportation have bonded warehouses?
Yes, we have bonded warehouses in Surrey, BC, Calgary, AB and Toronto, ON. We do not have bonded warehouses in the US.
What Happens If My Shipment Goes In Bond?
You will receive a notification from Moto and from your customs broker. If shipping to Canada, your shipment will be at our bonded warehouse until customs clearance has been completed. If the bond was the fault of your company, shipper or customs broker a bond fee will be applied to your order and we will require approval of the fee before delivery. If it was Moto’s error, we will waive the fee.