Freight Accessorial Charges & Additional Services
Some shipments need more than standard pickup and delivery. A tailgate, a delivery appointment, extra loading time or storage can all affect the price. Tell us what’s needed when you ask for a quote and we will include it upfront.
The amounts below are a guide to common additional shipping charges, not guaranteed prices. Your price depends on the pickup or delivery address, shipment size, equipment required and carrier handling the service.
Tell us what’s needed when requesting a quote so we can include the applicable charges before you book. If an additional service becomes necessary during transit or after an attempted pickup or delivery, its cost depends on the location, timing and circumstances, so it may differ from the amounts shown here.
- Currency
- Accessorial charges are billed in the currency your account is set up in, whichever side of the border the service was performed on.
- Taxes
- Applicable taxes are additional based on your shipping origin and destination and are not shown on your quote.
- Updated
- October 31, 2026.
| Charge | Amount | What It Covers | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| $40.00 – $60.00 | A booked arrival window of two hours or less. |
|||||||||||
| $45.00 – $85.00 | Pickup or delivery at a home or residential address. |
|||||||||||
| $45.00 – $85.00 | A platform on the truck that raises and lowers freight where there is no dock or forklift. |
|||||||||||
| $150.00 – $450.00 | Pickup or delivery outside normal operating hours. |
|||||||||||
| $75.00 – $200.00 | Freight moved past the receiving door, on a single floor. |
|||||||||||
| $75.00 – $150.00 | A site with restricted access or special entry requirements, including schools, construction sites, farms and military bases. |
|||||||||||
| $200.00 – $400.00+ | Delivery to or collection from a trade show or exhibition venue. |
|||||||||||
| $25.00per 15 minutes after free time | Driver waiting time beyond the included loading or unloading allowance.
|
|||||||||||
| $120.00first skid, then $15.00 each additional | Another delivery attempt when the first cannot be completed.
|
|||||||||||
| $120.00first skid, then $15.00 each additional | A booked pickup the driver attends but cannot collect — the freight is not ready, the site is closed or there is no access.
|
|||||||||||
| $20.00per requested call | A requested phone call before the driver arrives. |
|||||||||||
| $25.00per pallet, per day | Freight held at your request, or because delivery cannot be completed. Charged from the first full day after arrival, including weekends and holidays. |
|||||||||||
| $20.00flat | Your own physical bill of lading used at pickup or delivery instead of Moto’s. |
|||||||||||
| $175.00 – $400.00by crossing and warehouse | A shipment CBSA places in bond because it has not cleared customs before reaching the border. Rates below apply to BC crossings only; charges vary at other crossings. |
|||||||||||
| $175.00 – $400.00by crossing and warehouse | A shipment moving under a US transportation and exportation bond, ours or yours. The fee covers the extra stop and the monitoring that gets the bond properly cancelled on crossing into Canada, so it is not left open. |
|||||||||||
| $50.00either direction | Personal belongings shipped between Canada and the USA. |
|||||||||||
| $50.00per incident | Extra coordination with you or your broker to clarify shipment details, obtain missing information or resolve paperwork issues. Routine document forwarding and clearance updates are included in our regular service. |
|||||||||||
| $15.00per request | Customs documents still missing after your freight reaches our dock, needing repeated requests. |
|||||||||||
| $3,000.00minimum | Applies when your shipment causes CBP or CBSA to reject the truck at the border. Because your freight shares the trailer with other shipments, the rejection delays everyone’s freight and requires additional customs clearance work.
These charges count toward the minimum, rather than being added to it. |
A few details now. Fewer surprises later.
Your quote needs to reflect what’s happening at both ends. Tell us about anything that requires extra equipment, handling or coordination so we can plan the service and include applicable charges upfront.
- The location: a home, restricted-access property or site that requires an appointment.
- Loading and unloading: whether a dock or forklift is available, or tailgate service is needed.
- Inside service: if freight needs to be collected or delivered beyond the usual loading area.
- The freight: oversized, heavy or non-stackable pieces that need extra space or handling.
- The timing: after-hours service, specific receiving hours or a firm delivery deadline.
- The border: for cross-border shipments, send customs documents and broker details early so they can be reviewed before departure.
The questions that come up most.
What are accessorial charges in freight shipping?
Accessorial charges cover services beyond standard freight transportation, such as tailgate service, residential delivery, appointments, driver waiting time and storage. They are added when your shipment needs those services.
How much do freight accessorial charges cost?
The tables above show typical charges and how they are calculated. Your price depends on the location, shipment size, equipment required and carrier providing the service.
Tell us what’s needed when requesting a quote so the applicable charges can be included before you book.
How much does liftgate or tailgate delivery cost?
Tailgate service typically costs $45–$85, depending on the location and shipment. Shipments of 10 or more skids are quoted separately.
A liftgate, also called a power tailgate, raises or lowers freight between the truck and the ground when no loading dock or suitable forklift is available.
Are residential delivery and liftgate charges separate?
Yes. The residential charge covers service to a home address; the liftgate charge covers the equipment used to load or unload. Your shipment may need both.
A business operating from a home is still a residential location, even if the business is registered. Tell us whether a dock or forklift is available so we can quote the equipment you need.
What counts as a limited-access pickup or delivery?
Sites with restricted entry, special check-in procedures or other access requirements. Examples include construction sites, schools, farms, military bases and self-storage facilities.
Send the full address, receiving hours and any entry instructions when requesting a quote.
What are freight detention charges?
Detention is driver waiting time beyond the free loading or unloading allowance. Moto’s listed charge is $25 per additional 15 minutes, rounded up.
The table above shows the free time included with each shipment size. Having freight, paperwork and loading equipment ready helps avoid extra waiting time.
How much does inside pickup or delivery cost?
Basic inside service on one floor typically costs $75–$200. It covers moving freight past the receiving door.
Stairs, additional floors or freight that must be broken down require a separate quote. Unpacking, debris removal and placement in a specific room are not included.
Is a delivery appointment the same as guaranteed delivery?
No. An appointment arranges a pickup or delivery window; it does not guarantee an exact arrival time.
If you need delivery by a firm date or time, tell us before booking so we can review suitable options. For Moto-operated services, windows of three hours or more do not carry an appointment charge.
What is a freight redelivery charge?
A redelivery charge covers another trip when the first delivery cannot be completed, for example, because the receiver is closed or nobody is available to unload.
Within 25 miles of a Moto terminal, the listed charge is $120 for the first skid plus $15 for each additional skid. Different rates apply beyond that distance or when a partner carrier handles the delivery.
Can additional freight charges apply after I receive a quote?
Yes. Additional charges can apply if the shipment needs services that were not included in the quote, such as a tailgate, extra waiting time, storage or another delivery attempt.
Some charges are confirmed after delivery when the driver or carrier submits their records. Share any special requirements before booking and let us know if the arrangements change.