Commonly Used Accessorial Services
We always strive to provide the best possible service for our customers. In some instances, additional charges may apply for specialized shipment requirements. Rest assured that we evaluate all charges on a regular basis to ensure they are reasonable and fair. If the service is performed by one of our trusted partners, we will utilize their published rates to ensure a seamless and cost-effective experience for you
|Original Bill of Lading Use
Detention - With Power Unit - Free time allowed per shipment:
Up to 4,999 lbs or 4 Skids 15 Mins Free
|Per 15 Mins
Re-Delivery, Missed Pick Up, or Dead Call - within 25 miles of our terminal
If the dead call occurs further than 25 miles, our charges are calculated at a rate of $1.25 per mile one way and $15 per skid. For full truckloads or sourced-out LTL, our charges are based on the rates of our trusted partner carriers.
Missed Pick Up
1st skid $120.00 + $15.00 per skid
1st skid $65.00 + $15.00 per skid
Storage & Undelivered Freight
If a shipment is unable to be delivered or needs storage, a nominal fee of $10 per pallet per day will be charged. For your ease, the fee is calculated based on the number of pallets and days in storage.
Formula: number of pallets X $10.00 X number of days in storage = total. A minimum charge of $25 applies if the total amount is less.
|Per Pallet, Per Day
$10.00 per pallet, per day
In Bond Fee - When a shipment goes in bond into Canada due to the customs broker not clearing the shipment in advance
Fees Determined by Border Location
|T&E (US Bond)
|Moto or Customer Bond
|Personal Goods Fee
|Moto or Customer Bond
$90.00 (NB USA to Canada)
$90.00 (SB Canada to USA)
Customs Liaison Service - If our team needs to assist in resolving any issues with your customs broker
For example: incomplete commercial invoices, missing HS codes, incomplete or missing additional documents (CUSMA), unable to get in touch with broker after multiple attempts or delayed response causing delay in truck crossing
We don't want to have to do this but sometimes customs brokers leave us no choice, in a perfect world you should clear your shipments through us. Start clearing today!
Customs Rejection Fee
In the unlikely event that your shipment causes the rejection of our truck by CBP or CBSA, a fee of $3,000 will apply. Please note that our trucks are consolidated, meaning your shipment is part of a larger group. If the truck is rejected, it can result in delays for all shipments on board as they have to go through the reclearance process. Additionally, every hour the truck is unable to move on the road can result in revenue loss. Although this fee is a minimum of $3,000, it may be subject to increase depending on the waiting time and reclearance process for other freight on board.
$100 per hour of waiting time + $100 per re-clearance of other freight on truck
Customs Docs Request Fee
We proactively request customs documentation at the time of booking and the day of pickup, and a fee may apply if we have to request it again upon arrival at our dock, to ensure prompt departure and avoid potential storage fees please instruct your shipper to send your customs documentation as soon as possible to firstname.lastname@example.org.
A spot quote would be the best option for these services, as the cost varies depending on the unique details and locations of your shipment:
What are inside delivery charges?
For inside pick-up or delivery, additional charges may apply if the driver needs to go beyond the immediate area of the receiving door, deliver to a location other than the ground floor, or handle a unit of freight that exceeds the width or height of the receiving door, requiring it to be broken down for successful pick-up or delivery.
Is there a way to avoid appointment charges?
Yes, by giving us a pick-up or delivery window of 3 hours or more. This will allow us to plan and schedule your shipment efficiently and effectively, ensuring a smooth and successful pick up or delivery experience.
Are appointments guaranteed?
It is our goal to provide the highest level of service possible, however, we cannot guarantee appointment deliveries due to external factors that may impact our delivery schedules. Nevertheless, we will always do our best to accommodate your needs and ensure timely delivery.
I told you the actual address at time of quoting; why did you not tell me it was limited access?
We are proud to use cutting-edge technology to deliver prompt quotes for our customers. By using origin and destination cities and states, we aim to provide you with a fast and accurate quote. However, to ensure we are fully informed of any specific requirements, it would be extremely helpful if you could share any relevant information regarding limited access locations when you request a quote. This will help us to personalize your quote and provide the best service possible.
I have a business operating from my home and I have a GST number; why am I charged a Private Residence delivery fee?
To provide top-notch service to our residential customers, we incur additional charges for the use of specialized equipment such as straight trucks with tailgate services. This helps us maintain the quality of our operations in these challenging environments.
Why would I need a tailgate?
Tailgate service is provided when a customer's location lacks a dock or adequate equipment for loading and unloading freight, making it necessary to use additional equipment to efficiently handle the shipment.
Why wasn’t I notified of an extra charge? Why can’t I approve it before you use it?
We make every effort to keep you informed of all charges related to your shipment. However, sometimes unexpected requirements arise at the last minute and it may not be possible for us to notify you beforehand. For instance, if a tailgate service is not specified during the quote or in the transport agreement sent to Moto before dispatch, the drivers may not be aware of this requirement until they reach the delivery/pickup location. In case the location lacks proper offloading facilities or the consignee requests a tailgate service, it will be charged as per Moto Transportation Terms and Conditions.
What is a Call Ahead fee?
We understand the importance of timely delivery and pickup of your freight, which is why we offer the option of a call ahead for pick up or delivery at a small fee. This ensures that someone is on site to receive or ship your freight when our driver arrives, avoiding any potential delays and ensuring a smooth and seamless experience for you.
Why is your detention so high? Most carriers only charge $50 per hour. Why don’t you allow 2 hours of free detention time?
We are an LTL carrier that operates on an hourly pay for our drivers and have multiple pickups and deliveries for each truck to meet our customers' demands. Due to the strict appointment schedules and the recent ELD mandates that limit the daily working hours of our drivers, delays can result in additional costs and penalties.
Why are you charging me to use my US Bond?
We charge a fee for handling your bond to guarantee its proper cancellation upon crossing into Canada. This covers an extra stop for our driver and monitoring by our operations team. Trust us to handle your bond with care, so you don't have to worry about any potential issues with an uncancelled bond entering Canada.
I do not need a tailgate with my Residential Pickup/Delivery why can’t you reduce the fee?
Using a tailgate service during a residential pickup or delivery may incur a fee, but it ensures timely completion and reduces the risk of injury or damage to freight, making it a cost-effective solution in the long run.
Why am I being charged for not providing customs docs?
To ensure a smooth and hassle-free border crossing for your shipment, it's essential to have the proper documentation in place. By providing the necessary paperwork at the time of booking, you can avoid any potential delays, customs holds, or seizures at the border. Our operations team is here to support you and help streamline the process, so please don't hesitate to reach out with any questions or concerns. By working together, we can ensure the successful and timely delivery of your shipment.