Request a Pickup
- Four steps
- Already quoted? Skip step four
- We confirm before anything moves
You’ve done your part. We’re on it.
We’ve got your pickup request for . We’ll confirm the pickup and send your Moto shipment number, bill of lading and estimated delivery date.
Requests are typically entered within one hour of submission, then dispatched within one hour of entry. Same-day pickups must be entered and dispatched by noon, local time at the pickup location, and depend on availability.
Not set up on the portal yet? Request access and we’ll get you a login.
Urgent pickup? Call (604) 757-2441 so we can prioritize your request.
A copy of your request is on its way to .
Have a Moto login? Skip the extra processing. Book through your portal and your request goes straight to dispatch, ready to be assigned. You can also upload customs documents, download your bill of lading and chat with our team, all in one place.
Before the truck comes.
Does submitting this form confirm my pickup?
Not yet. We check the details and availability, then confirm the pickup arrangements. You or your shipper will receive the bill of lading, along with your Moto shipment number and estimated delivery date.
Need pickup today? Call (604) 757-2441 if timing is tight rather than waiting for an email.
Can I request same-day freight pickup?
Yes, subject to availability. Requests must be entered and dispatched by noon, local time at the pickup location.
Allow time for processing: entry typically takes up to an hour, followed by dispatch within another hour. If pickup is urgent, call us so we can prioritize the request. Same-day pickup does not necessarily mean same-day linehaul departure.
Can I request a pickup without a quote number?
Yes. Complete the shipment details so our team can review pricing and availability before confirming the pickup.
Already quoted? Enter your quote number and tell us if anything has changed.
What information should I confirm with my shipper and receiver?
Confirm both addresses, on-site contacts, shipping and receiving hours, and any required reference numbers or appointments.
Tell us whether each location has a dock or forklift, needs tailgate service, or has access restrictions. If something is still unknown, flag it in the notes. We may need to confirm it before finalizing the arrangements.
Do I need to prepare my own bill of lading?
Moto provides you or your shipper with the bill of lading to use for the shipment. Send it to the person handing the freight to the driver and check that the details match what is being collected.
If your company requires its own BOL, tell us before pickup so we can confirm the arrangements and any applicable charge.
Where do I send customs documents, and can I use my own broker?
Attach your commercial invoice and packing list to the form, or email them to customs@shipmoto.com. Include your quote or shipment number if available.
Already have a broker? Provide their details. Need clearance arranged? Tell us in the notes and Moto can arrange it through our licensed customs brokerage partner.
You can submit the pickup request while paperwork is being prepared, but missing documents can delay cross-border departure. Send them as early as possible.