Frequently Asked Shipping Questions

At Moto Transportation we love the challenge of solving our clients’ shipping problems and finding the best solutions to them. We understand that freight shipping can be complicated with many rules and regulations. To help make it easier for you, we have compiled some questions that we are frequently asked by our customers.

What documents will I need when shipping cross border?

You will need a commercial invoice obtained from the seller of goods. If your goods can cross duty free into Canada, you will need to also have a NAFTA certificate (North American Free Trade Agreement Certificate) for your goods. All of these documents can be obtained on our shipping resources page.

What do I do if I do not have a customs broker?

We can provide a customs broker for you. Speak with one of our customer service agents and we can guide you through the process.

Can I ship in bond to Canada?

Moto Transportation is a Canada Customs bonded carrier and can assist you with your in bond shipments. Before shipping we will require the commodity, piece count, shipper and consignee address and bonded warehouse sub location of where the goods are to be shipped in bond.

Does the border affect the transit time?

If your documentation is clear and concise, there are usually no problems. From time to time customs will inspect your shipment to ensure that your declaration of goods is accurate. This could possibly delay your shipment up to 24 hours depending on the inspection.

Are the trucking weight restrictions different in the US vs. Canada?

Yes depending on what state you are shipping in, the total truckload weight is generally reduced compared to Canadian provinces and territories. Speak with your customer service representative to find out more about the trucking options. For more information visit: http://ops.fhwa.dot.gov/FREIGHT/sw/overview/index.htm.

If you still have more questions please contact us at 1-888-400-1681. Our customer service representatives would be happy to answer your questions and get you started to an easier shipping process.