Where the hell is my shipment?
Fair question. Enter your Moto tracking number and let’s find out.
All your shipments. One login.
Your portal keeps shipment updates and paperwork together.
Someone waiting at the dock?
If timing is getting tight, call and we’ll check the status.
Less searching. More answers.
Where do I find my Moto tracking number?
Look for the number starting with MT- on your booking confirmation or bill of lading.
Can’t find either? Open your portal or send us the pickup date and both addresses. We’ll help track it down.
Why isn’t my tracking number working?
Check that you’re using the Moto tracking number, rather than a purchase order or another reference. Double-check the digits too.
Still nothing? Send us the booking details and we’ll look it up.
Why hasn’t my freight tracking updated?
Moto checks every shipment daily, even when there’s nothing new showing on the tracking page. Your freight may be at a terminal waiting for its next departure, or we may be waiting for an update from a carrier handling a connecting pickup or delivery.
Some larger carriers don’t provide updates consistently. When that happens, we follow up directly. A missing update doesn’t mean your shipment is off our radar.
Need the latest? Email tracking@shipmoto.com with your shipment number. If an appointment is approaching or someone is waiting at the dock, give us a call.
Is freight tracking a live GPS location?
Not always. The page shows the latest shipment information available, which may differ from the truck’s current location.
Our fleet and carrier partners provide different levels of tracking detail. If the update leaves you with questions, ask us.
Is the estimated delivery date guaranteed?
No. It’s the current delivery estimate, not a guaranteed arrival time or receiving appointment.
If the date changes and puts you in a bind, tell us. We’ll check the shipment and work through the options with you.
How do I get proof of delivery?
Check the shipment documents in your portal. If the signed delivery receipt isn’t there yet, send us the shipment number and we’ll follow up.
What if my freight arrives damaged or short?
Note visible damage or missing pieces on the delivery receipt before signing. Take photographs, keep the goods and packaging, and contact claims@shipmoto.com promptly.